AREA OF EXPERTISE
IT SERVICE MANAGEMENT
- Incident Management
- Problem Management
- Change Management
- Release Management
- Request Management
- Service Level Management
- Knowledge Management
- Configuration Management
- Asset & Cost Management
- Continual Improvement Management
- Performance Analytics
IT BUSINESS MANAGEMENT
Project Portfolio Management
- Demand Management
- Resource Management
- Project Portfolio
- Application Portfolio Management
- Agile Development and Test
- IT Financial Management
- Financial Planning
- Financial Modelling
- Financial Charging
IT OPERATIONS MANAGEMENT
- Event Management
- Operational Intelligence
- Cloud Management
- Service Mapping
Implement core ServiceNow ITSM functionality to meet desired outcomes. We improve your IT and enterprise service management by expanding the capability and usage of the platform to help you quickly extract maximum value from the ServiceNow platform.
Our certified ServiceNow developers program custom business applications using ServiceNow's Platform-as-a-service (PaaS) and create custom modules to extend the core functionality. Our custom ServiceNow developments include chatbots, CMS platform, dashboard customization and enterprise mobile integration.
ADMIN & SUPPORT
Renee manages and maintains day-to-day ServiceNow administration and support including upgrades and addressing any platform issues in real-time without downtime and disruption, ensuring your business doesn't lose any important information and that processes aren't disrupted.
We offer full-scale ServiceNow IT Automation to help increase business speed, sales and processes by creating a single system record on all your company's cost, projects, resources and more.
ServiceNow programmers work with you on any ongoing platform development, integration or configuration for all ServiceNow solutions and tools including, HR Automation, Field Service, IT Operations, Asset Tracking and Sales Management.
Our ServiceNow developers personalize, customize and configure the platform to best fit your business requirements. We configure support groups, assignment rules, preferences, groups and more. Our customization services include custom client scripts, UI action, UL scripts, ACL's and more.
Our ServiceNow developers have extensive experience eliminating any service outage. We help maximize all aspects of your business operations using ServiceNow to improve availability, increase agility, enhance visibility and monitoring to pinpoint any disruption in your system and fix it.
We engineer a centralized IT architecture by merging disparate data sources to enhance functionality within the ITSM infrastructure and optimize internal IT processes.
Competitive advantage & Commitment from all involved for Peak Quality/Cost Ratio
- High Performance team culture and Robust communication strategies
- We train/allocate resources with proper domain expertise with in-house knowledge sharing sessions
- Strategic management to build “Strength Based teams”
- Exclusivity to single project
- Robust Recruitment / Growth / Retention Policy
- Employee welfare for healthy living. Career advancement. Employee Engagement and bonding
- We are future ready with top notch resources, we put you one step ahead of the market to have competitive advantage.
IT service management
Being a multinational company, the end Customer had regional IT service management teams using local ITSM systems.
Customer Service Management
End Client had a customized tool with limited ITSM functionality that affected the business. Moreover...
- Certified Systems Administrator ( CSA )